Return Policy & Guarantee
Hale Kai Lana is committed to 100% customer satisfaction. If
you are not completely satisfied with your coffee order, you may return
the order for a full refund of your purchase price, no questions asked. Hale Kai Lana takes great pride and aloha in our coffee and we
truly hope that every order is to your satisfaction. We hope that Hale Kai Lana will become your household name for coffee, chocolates and
gifts from Hawaii.
If you are not totally satisfied with your order, the following requirements must be followed for returning merchandise--
Mahalo from all of us at Hale Kai Lana, Hawaii's 100% Kona Coffee
- All returns must be accompanied by a receipt.
- All orders must have a return authorization name/number (RA#)
from Hale Kai Lana before being sent back to us. Any package without an
(RA#) will not be accepted at our warehouse. Please call (831) 394-5662
and say "I would like to return a purchase". We will be understanding
and happy to help you.
- Any coffee and other consumable products returned must be in its
original packaging, and contain at least eighty-five percent of its
original purchase weight.
- All logo clothing returns must be unwashed with tags still attached to garments.
- Refunds for returns received within 20 days from the purchase
date will be given in the same form as the original payment type.
Refunds for returns received after 20 days from the date of purchase
will be for store credit redeemable on your next purchase.
- Your original shipping costs will not be refunded. You are responsible for any costs to return merchandise.
- Hale Kai Lana is not responsible for lost or damaged
returns that you send. For tracking purposes, if you are returning your
order via USPS, you must purchase and include Delivery Confirmation,
Signature Confirmation, and/or Return Receipt Requested for each package
returned. We strongly suggest you also purchase insurance for the
value of each package. If any package you send is not delivered to us
for any reason, we will not replace or refund your order.
- Please allow approximately 10 business days for your return to
be processed once it has arrived at our Hale Kai Lana facility.